Pediatric Products, LLC. (DBA – Mommy Xpress) Privacy Policy
Effective Date: June 25, 2026 | Last Updated: June 25, 2026
This Privacy Policy explains how Mommy Xpress (“we,” “us,” or “our”) collects, uses, and shares personal information through our websites and interactive email messages where this Policy is posted. It does not apply to information we gather elsewhere. Health and medical information is described and governed separately by our Notice of Privacy Practices.
Information We Collect
We collect information from and about you in the following ways.
Information you give us
For example, we collect your name and mailing address when you request a catalog, and we may collect your phone number, mobile number, or email address. We also collect information you submit when you create an account, place an order, or contact us.
Information you submit or post
We collect information you post in public spaces on our platforms, including our pages on third-party social media sites, and information you provide when you contact us. Health or medical information we collect is described and governed by our Notice of Privacy Practices.
Information we collect automatically
When you use our website, we may collect information about your browser and device, the site you came from, and the site you visit when you leave us. We use tracking tools such as cookies and similar technologies, described under “Cookies and Tracking Tools” below.
Information from third parties
Our business partners and service providers may give us information about you, which we may combine with information we collect directly.
Categories of personal information
The categories of personal information we may collect include:
| Category | Examples |
|---|---|
| Identifiers & contact information | Name, mailing address, email address, phone number, mobile number, and similar identifiers. |
| Account & order information | Information you provide when you create an account, request a catalog, place an order, or contact us. |
| Commercial information | Products or services you viewed, requested, or purchased. |
| Internet & device activity | Browser type, the site you came from or visit when you leave us, and information collected through cookies and similar tools. |
| Health or medical information | Information governed by our Notice of Privacy Practices. We treat this information consistently with our legal obligations. |
| Information from third parties | Information our business partners or service providers share with us about you. |
How We Use Information
We use the information we collect for the purposes described in this Policy, including to:
- Respond to your requests or questions — for example, to send you a catalog you requested.
- Process and fulfill your orders and manage your account.
- Improve and personalize our website, products, and your experience with us.
- Protect the security and integrity of our company, our customers, and our website, and to detect and prevent fraud.
- Market to you where permitted by law — for example, to tell you about new products, special offers, features, or updates, or to enroll registered users in our email newsletter.
- Communicate with you about our relationship, such as changes to this Policy or our website Terms.
- Comply with our legal obligations and otherwise as permitted by law.
For how your medical or health-related information is used in connection with these activities, please read our Notice of Privacy Practices.
How We Share Information
We may share personal information as described below.
- Within our company. We share information with our affiliates and related entities.
- With service providers. We share information with vendors who perform services on our behalf, such as sending emails and catalogs, operating our website, and delivering text messages.
- To comply with law or protect rights. We may share information to respond to a court order, subpoena, or request from a government agency or investigatory body, or when we are investigating potential fraud, including in connection with a sweepstakes or promotion.
- In a business transfer. If all or part of our business is sold or transferred, we may share information, including our customer list, as part of that transaction.
- Health and medical information. We share medical and health information consistent with our legal obligations and as described in our Notice of Privacy Practices.
- For other reasons we describe to you. We may share information for additional purposes that we disclose at the time of collection.
A note on “selling” and “sharing.” Some state privacy laws define “sale” and “sharing” (for cross-context behavioral advertising) broadly. To the extent our use of cookies and similar tools for advertising qualifies, you may opt out as described under “Your Privacy Choices and Rights.” We do not sell or share the personal information of consumers we know to be under 16 years of age.
Your Privacy Choices and Rights
Marketing emails
You can opt out of our marketing emails at any time. Registered users can log into their account, and everyone can follow the unsubscribe instructions in any promotional message or the instructions in our Notice of Privacy Practices. Even if you opt out of marketing messages, we will still send you transactional messages, such as responses to your questions and information about your purchases.
Cookies and tracking tools
Most browsers let you control cookies, and many can be set to reject browser cookies. If you block cookies, some features of our sites may not work. We also honor opt-out preference signals, such as the Global Privacy Control (GPC), where required by law; when your browser sends a recognized signal, we treat it as a request to opt out of “sale” and “sharing” for that browser or device.
State privacy rights
Depending on where you live, you may have some or all of the following rights with respect to your personal information:
- Know and access — request the categories and specific pieces of personal information we have collected about you.
- Correct — request that we correct inaccurate personal information.
- Delete — request that we delete personal information we collected from you.
- Portability — request a copy of certain information in a portable format.
- Opt out — opt out of the “sale” or “sharing” of your personal information and of targeted advertising.
- Limit sensitive information — limit our use of certain sensitive personal information where applicable.
- Non-discrimination — exercise your rights without receiving discriminatory treatment.
How to exercise your rights
To make a request, email us at info@mommyxpress.com or write or call us using the details in “Contact Us” below. We will verify your request, which may require confirming information we already have about you. You may use an authorized agent to submit a request on your behalf, subject to verification. If we decline your request, you may appeal by replying to our response; we will inform you of the outcome as required by law.
California “Shine the Light”
California residents may request information about the categories of personal information we have shared with third parties for their direct marketing purposes. To make a request, contact us using the details below.
Text Messaging (SMS)
Mommy Xpress (Pediatric Products, LLC) offers an SMS text messaging program for patients who have opted in via our qualification form on mommyxpress.com or by providing express written or verbal consent through another channel.
- Opt-in. When you provide your mobile phone number on our qualification form and check the SMS consent box, you agree to receive SMS messages from Mommy Xpress. The consent disclosure on the form reads: “By providing your phone number, you agree to receive SMS appointment reminders, prescription and insurance verification updates, order and shipping notifications, breast pump accessory resupply eligibility notices, surveys, and general assistance from Mommy Xpress (Pediatric Products, LLC). Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.”
- Confirmation. Once you submit the form with the SMS consent box checked, you will receive a confirmation message: “Mommy Xpress: You have agreed to receive SMS updates from Mommy Xpress. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help.”
- Message types. Appointment reminders, prescription and insurance verification updates, order and shipping notifications, breast pump accessory resupply eligibility notices, surveys, and general assistance.
- Message frequency. Typically 2–4 messages per month, with up to 1–5 messages per week during active order, qualification, or resupply periods.
- Message and data rates. Standard message and data rates may apply based on your mobile carrier’s plan.
- Opt-out. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at 844-641-2255.
- Data sharing. Your mobile information (phone number and any data collected through the SMS program) will not be sold or shared with any third parties for promotional or marketing purposes. We may share your mobile information with service providers (such as our SMS platform vendor) only to the extent necessary to deliver the messages you have opted in to receive.
- Full terms. For complete terms governing this program, see the “Text Messaging Terms” section of our Terms and Conditions.
Children’s Privacy
Our platforms are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and believe your child under 13 has given us information, please email us at info@mommyxpress.com or write to us at the address below, and mark your inquiry “COPPA Information Request.”
Parents can learn more about protecting children’s privacy online at the FTC: ftc.gov children’s privacy.
Data Security
We use standard security measures to protect your information. However, no method of transmission over the Internet is completely secure, so we cannot guarantee that your use of our sites will be entirely safe. We encourage you to use caution online, including not sharing your passwords.
Data Retention
We keep personal information for as long as it is necessary or relevant for the purposes described in this Policy, and as otherwise required by law.
International Users and Data Transfers
We store information in the United States. If you live outside the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not provide the same level of protection as the laws of your country.
Third-Party Links and Services
Our sites may link to or include third-party services we do not control, including our pages on social media sites. If you click a link to a third-party site, you will be taken to a site this Policy does not cover. Please read the privacy policies of other sites carefully. We are not responsible for the practices of these third parties.
Changes to This Policy
From time to time we may update this Policy. We will notify you of any material changes as required by law and will post an updated copy on our website with a new “Last Updated” date. Please check our site periodically for updates.
Contact Us
If you have any questions about this Policy, email us at info@mommyxpress.com. You can also write to us or call:
Mommy Xpress
2975 Exon Ave, Cincinnati, OH 45241, United States
Phone: 1-800-616-7860